Enter new Road Ready customer accounts for Pilots and Sales Agreements.
Prepare and distribute new account welcome letters.
Deactivate units from carrier portals to remove units from monthly billing.
Manage customer portals to retrieve orders.
Support order entry for Road Ready hardware orders, data charges and activation fees as well as Return Merchandise Authorization (RMA)/Warranty Process.
Complete RMA Process in Salesforce and JD Edwards.
Process monthly recurring data invoicing to customers on the 27th of each month (weekends are required).
Provide and coordinate shipping information to sales and customers.
Drive order status tracking and lead efforts with planning and manufacturing to ensure timely delivery to customer.
Drive planning efforts to resolve customer issues and order problems to develop solutions.
Assist with the implementation, training and deployment of new Salesforce features and applications.
Assist with the development of Salesforce training materials and documentation for Salesforce users.
Supports EVP & General Manager with administrative tasks as necessary.
Coordinates organizational meetings and events as necessary.
4-year degree preferred, 2 years customer service experience. Excellent communicator and interpersonal skills are a must, must be self-motivated, good decision-making skills and the ability to adapt/change quickly.
Expert knowledge of Microsoft Office products
Salesforce experience preferred
Project management skills a plus
Power BI experience a plus
Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all candidates must be presently classified as a “US Person" which includes: a United States citizen; a permanent legal resident (green card holder); or a protected individual (refugee/asylum status).
Clarience Technologies is an equal opportunity employer committed to a culturally diverse workforce.